Privacy Policy

The Régie du Téléphérique Grenoble Bastille is committed to offering its customers the highest level of security in terms of personal data protection. This data is handled with complete transparency in order to serve the relationship of trust established between the Régie du Téléphérique Grenoble Bastille and its users.

The Régie du Téléphérique Grenoble Bastille collects some of your personal data on several occasions:

• when you send us an email via the contact form;
• when browsing our website;
• when you subscribe to our newsletters.

The data collected and processed by Régie du Téléphérique Grenoble Bastille falls into the following categories:

• identification data (e.g. surname, first name, e-mail address, telephone number, etc.)
• connection data (e.g. cookies)

The use of personal data by the Régie du Téléphérique Grenoble Bastille occurs only if it is based on one of the following legal grounds:

• Protection of the legitimate interests of the Régie du Téléphérique Grenoble Bastille;
• Compliance with a legal obligation incumbent on the Régie du Téléphérique Grenoble Bastille;
• Preservation of the public interest;
• Consent given by the individual concerned by the processing.

Your data is used by the Régie du Téléphérique Grenoble Bastille for several purposes, including:

• Tracking your reservation requests, inquiries, complaints, and contact requests;
• Sending you newsletters when you have given your consent.

Telephone or electronic contacts may be recorded and reviewed by the Régie du Téléphérique Grenoble Bastille and its service providers as part of quality control.

Your data is intended for the services of the Régie du Téléphérique Grenoble Bastille, as well as its subcontractors, whose activities include, among others:

• Authorized administrations for social and tax declarations.

It is worth noting that the Régie du Téléphérique Grenoble Bastille takes all necessary steps to ensure that each of its service providers offers sufficient technical and organizational guarantees for the protection of personal data.

Your personal data is stored on the Régie du Téléphérique Grenoble Bastille server, located in France.

Each of your personal data is retained in accordance with the applicable regulations.
The retention period varies depending on the nature of the data, its processing purpose, and the legal and regulatory principles to which it is subject.

In addition to the retention period, the Régie du Téléphérique Grenoble Bastille pays particular attention to minimizing data collection: only adequate and relevant data is collected.

The Régie du Téléphérique Grenoble Bastille pays particular attention to the security of your personal data. To this end, it implements technical and organizational measures.

Régie du Téléphérique Grenoble Bastille will notify the CNIL of any violation of your personal data and will inform you if this violation presents a high risk to your rights and freedoms.

This site uses cookies, which are files stored on your computer to facilitate access to the services offered. Under no circumstances may cookies on this website be used to collect personal data without your express consent. We inform you that you can prevent the recording of these cookies by configuring your computer as detailed on the following page: in progress

In accordance with applicable data protection regulations, you have the following rights regarding your data:

• The right of access to information concerning you, associated processing, and their characteristics;
• The right to rectification, with the ability to complete and update your personal data;
• The right to data portability, to transfer your data to a third party when technically feasible, noting that this right only applies to data you have directly provided to us;
• The right to determine the fate of your data in the event of death;
• The right to erasure of your information;
• the right to limit the processing of your personal data;
• the right to object to the processing of your personal data;
• the right to withdraw consent for the use of your data, where processing is based on your consent.

The Régie du Téléphérique Grenoble Bastille reserves the right, in certain exceptional cases, not to respond to requests for the exercise of the right to erasure, limitation, opposition, or withdrawal of consent:

• when the law requires the Régie du Téléphérique Grenoble Bastille to carry out the processing;
• when the fulfillment of contractual obligations requires it;
• to respond to a public interest or to defend a legitimate interest of the Régie du Téléphérique Grenoble Bastille.

Furthermore, in cases where a request is clearly unfounded or excessive, including due to its repetitive nature, the Régie du Téléphérique Grenoble Bastille reserves the right to:

• refuse to follow up on such requests,
• require the payment of reasonable fees, particularly considering the administrative costs incurred to provide the information, make communications, or take the requested actions.

To exercise your rights, you may send a request, enclosing a copy of an identity document, either :

• by post to the following address: SETE – 1 Quai de Grenelle – 75015 Paris – France
• by email to Régie du Téléphérique Grenoble Bastille: info(at)www.bastille-grenoble.com

You will receive a reply within one month, except in the case of a complex request or a large number of requests (deadline extended to 3 months).

If you are dissatisfied with the response provided by the Régie du Téléphérique Grenoble Bastille, you may submit a complaint to the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr; 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.