Privacy Policy

The Régie du Téléphérique Grenoble Bastille is committed to offering its customers the highest level of security in terms of personal data protection. This data is handled with complete transparency in order to serve the relationship of trust established between the Régie du Téléphérique Grenoble Bastille and its users.

The Régie du Téléphérique Grenoble Bastille collects some of your personal data on several occasions:

• when you send us an email via the contact form;
• when browsing our website;
• when you subscribe to our newsletters;
• when you answer on of our satisfaction surveys (individual survey, group survey, venue survey), on site or sent by email.

The data collected and processed by Régie du Téléphérique Grenoble Bastille falls into the following categories:

• identification data (e.g. surname, first name, e-mail address, telephone number, etc.)
• connection data (e.g. cookies)
• information related to your exeprience on site, on the cable car  or with the RTGB.

The use of personal data by the Régie du Téléphérique Grenoble Bastille occurs only if it is based on one of the following legal grounds:

• Protection of the legitimate interests of the Régie du Téléphérique Grenoble Bastille;
• Compliance with a legal obligation incumbent on the Régie du Téléphérique Grenoble Bastille;
• Preservation of the public interest;
• Consent given by the individual concerned by the processing.

Your data is used by the Régie du Téléphérique Grenoble Bastille for several purposes, including:

• Tracking your reservation requests, inquiries, complaints, and contact requests;
• Collecting your reviews with our satisfaction survey;
• Sending you newsletters when you have given your consent;
• Sending you your gift in case you won a prize at one of our games.

Telephone or electronic contacts may be recorded and reviewed by the Régie du Téléphérique Grenoble Bastille and its service providers as part of quality control.

Your data is intended for the services of the Régie du Téléphérique Grenoble Bastille, as well as its subcontractors, whose activities include, among others:

• Authorized administrations for social and tax declarations;
• wheelofnames.com : website allowing us to pick a winner for the draw, as part of our satisfaction survey (privacy policy: wheelofnames.com/privacy-policy): we provide them with your email for the draw, which is then immediately deleted.

It is worth noting that the Régie du Téléphérique Grenoble Bastille takes all necessary steps to ensure that each of its service providers offers sufficient technical and organizational guarantees for the protection of personal data.

Your personal data is stored on the Régie du Téléphérique Grenoble Bastille server, located in France.

Each of your personal data is retained in accordance with the applicable regulations.
The retention period varies depending on the nature of the data, its processing purpose, and the legal and regulatory principles to which it is subject.

In addition to the retention period, the Régie du Téléphérique Grenoble Bastille pays particular attention to minimizing data collection: only adequate and relevant data is collected.

The Régie du Téléphérique Grenoble Bastille pays particular attention to the security of your personal data. To this end, it implements technical and organizational measures.

Régie du Téléphérique Grenoble Bastille will notify the CNIL of any violation of your personal data and will inform you if this violation presents a high risk to your rights and freedoms.

The purpose of this policy is to inform you about the use of cookies when you browse the Bastille Grenoble website, in accordance with current regulations (GDPR and French Data Protection Act).

A. What is a cookie?

A cookie is a small text file that is placed and stored on your device (computer, tablet, smartphone) when you visit a website. It allows the site to recognize your device, store certain information about your browsing, and improve your user experience.

B. Consent management with Axeptio

To ensure the protection of your privacy, we use the Axeptio consent management solution.

• By default: Only cookies that are strictly necessary for the functioning of the site are stored.
• Your choice: Via the Axeptio widget (accessible via the icon at the bottom left of your screen), you can accept, refuse, or customize your choices by purpose at any time.
• Withdrawal of consent: You can change your preferences or withdraw your consent at any time with immediate effect.

C. Types of cookies used

• We use Google tools to improve our service and deliver relevant content. These services are only activated with your specific consent for the following items:

Audience measurement and analysis

• • Analysis storage: We allow Google Analytics to collect information about how you use our website. This allows us to measure performance, identify potential bugs, and improve features to provide you with a better service.

Advertising and personalization (Google Services)

If you agree, we use Google’s advertising services for the following purposes:

• • Advertising storage: Allows Google to store advertising information (identifiers, cookies) on your device to improve the relevance of ads.
  • Advertising personalization: Allows Google to personalize the ads you see on the internet based on your profile and browsing history.
  • Advertising user data: Allows your activity data on our site to be shared with Google in order to target advertising accurately and measure the effectiveness of campaigns.

Technical cookies (Strictly necessary)

These cookies ensure the proper functioning of the site (session management, security, memorization of your consent choices via Axeptio). They cannot be disabled as they are essential to the service.

D. Retention period

In accordance with CNIL recommendations:

• The user’s choice (consent or refusal) is retained for 6 months.
• The lifetime of an audience measurement cookie does not exceed 13 months.
• The information collected via cookies is stored for a maximum period of 25 months.

E. Settings via your browser

In addition to the Axeptio tool, you can configure your browser to block or delete cookies.

• Google Chrome: Menu > Settings > Privacy and security > Cookies and other site data.
• Mozilla Firefox: Menu > Settings > Privacy & Security > Cookies and Site Data.
• Safari: Settings > Safari > Privacy & Security > Block All Cookies (or via Preferences on Mac).
• Microsoft Edge: Menu > Settings > Cookies and Site Permissions.
• Opera: Settings > Advanced > Privacy & Security > Cookies and Other Site Data.

F. Your rights and additional information

You have the right to access, withdraw, and modify your personal data collected via cookies.

To learn more about cookies and your rights, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

In accordance with applicable data protection regulations, you have the following rights regarding your data:

• The right of access to information concerning you, associated processing, and their characteristics;
• The right to rectification, with the ability to complete and update your personal data;
• The right to data portability, to transfer your data to a third party when technically feasible, noting that this right only applies to data you have directly provided to us;
• The right to determine the fate of your data in the event of death;
• The right to erasure of your information;
• the right to limit the processing of your personal data;
• the right to object to the processing of your personal data;
• the right to withdraw consent for the use of your data, where processing is based on your consent.

The Régie du Téléphérique Grenoble Bastille reserves the right, in certain exceptional cases, not to respond to requests for the exercise of the right to erasure, limitation, opposition, or withdrawal of consent:

• when the law requires the Régie du Téléphérique Grenoble Bastille to carry out the processing;
• when the fulfillment of contractual obligations requires it;
• to respond to a public interest or to defend a legitimate interest of the Régie du Téléphérique Grenoble Bastille.

Furthermore, in cases where a request is clearly unfounded or excessive, including due to its repetitive nature, the Régie du Téléphérique Grenoble Bastille reserves the right to:

• refuse to follow up on such requests,
• require the payment of reasonable fees, particularly considering the administrative costs incurred to provide the information, make communications, or take the requested actions.

To exercise your rights, you may send a request, enclosing a copy of an identity document, either :

• by post to the following address: SETE – 1 Quai de Grenelle – 75015 Paris – France
• by email to Régie du Téléphérique Grenoble Bastille: info@bastille-grenoble.com

You will receive a reply within one month, except in the case of a complex request or a large number of requests (deadline extended to 3 months).

If you are dissatisfied with the response provided by the Régie du Téléphérique Grenoble Bastille, you may submit a complaint to the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr; 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.